Business Unit Group Manager

Citibank - More jobs by this advertiser
Business Unit Group Manager-19030779

Job Purpose:

The role is part of the TTS Client Operations Leadership team. The role is responsible for the general management and administration of the EMEA TTS Client Operations.

As Business office head, there are 3 critical aspects of the role:

  • Provide day-2-day financial management, headcount control, policy compliance incl 3rd party governance, group communication, performance measurement and executive team co-ordination.
  • Oversee and drive the management process within EMEA TTS CO through MBR/ QBR, KPI-KRI reviews, Employee communications leveraging Collaborate, Townhalls.
  • Facilitate strategy creation and coordinate strategic initiatives including the Productivity book of work


Job background/context:


Treasury and Trade Solutions (TTS) Client Operations supports the movement of $4 Trillion per day across the globe for a variety of multi-nationals, governments and financial institutions in over 100 countries, and has established the largest proprietary transaction network in the industry. This unit of over 8,500 professionals and 4,000 extended workforce are responsible for supporting Cash, Trade and Cards businesses worldwide, providing an unparalleled experience post-sale across Europe, the Middle East, Africa, Asia, Latin America and North America, and is focused on supporting clients locally, regionally and globally to create a consistent, industry-leading client experience, while maintaining pristine controls standards.


Key responsibilities:


  • Establish best in class financial management, headcount control, policy compliance, group communication, performance measurement and executive team co-ordination
  • Measure effectiveness of the strategy and develop executive commentary and insight on performance and Strategic Leadership across the combined Client Operations function
  • Build strong and effective relationships with key business office partners in TTS Product, Technology, Global TTS CO and ICG O&T organisation
  • Work and collaborate with ICG O&T Senior Chief of Staffs to build common and effective processes across the ICG O&T group
  • Participate in defining global strategic solutions for Client Operations furthering the objectives of TTS while ensuring they tailored and fit for purpose across the various products and regions
  • Work with Third Party Officers and BAOs to ensure proper vendor management and vendor governance disciplines
  • Create information assets that will support decision management and measure performance including, Map and Measure, STP, DTA, Manual Touchpoints and Scorecards
  • Continually assess and identify efficiencies in the operating model
  • Program manage specific re-engineering projects to drive value in the operating model
  • Oversee effective management of the group real estate and location strategy
  • Develop senior leaders to support future growth plans and fill critical operating roles
  • Create and maintain strong team effectiveness strategies focused on core skill building and performance management
  • Execute a communication plan to engage the TTS Client Operations workforce creating transparency on execution whilst encouraging participation, collaboration and deepening understanding of our mission and vision.
  • Monitor the competitive landscape within the industry. Predict trends in client requirements and competitors solutions and strategies
  • Collaborate with peer region heads to ensure appropriate levels of commonality are achieved and best practice is shared and adopted
  • Lead a small team of Business Analysts in the delivery of the above responsibilities
  • Train and develop the team to the point of credible succession alternatives
  • Demonstrates a high level of leadership standard, in line with Citi’s Leadership Standards


Development value:


  • Member of the EMEA TTS Client operations leadership team
  • Highly visible strategic leadership role with senior level contact across ICG and O&T
  • Deep insights into all aspects of TTS business and TTS Client operations
  • Develop influencing and management abilities
  • Management of multiple major strategic projects with significant investment spend and business dependencies





Knowledge – Experience/ Qualifications:

  • Extensive years of experience in banking and Service/ Operations experience preferably TTS business
  • Strong financial background with a detailed knowledge of Citi’s financial management and budget process along with a proven ability to deliver at a regional level
  • Proven ability to establish and maintain business partnerships
  • Highly organised with strong program management skills
  • Demonstrated people leadership skills including a track record in people management/development from a direct and matrix point of view
  • Excellent communication skills, including the ability to present complex concepts and strategies successfully
  • Highly developed execution skills in a multi-tasking mode, including the ability to delegate and follow up effectively
  • A Senior Leader who will be able to Independently Handle and manage Complex situations with Senior Stakeholders across Product/ Sales & Coverage Organizations across
  • Multiple Geographies and the Global Network
  • Demonstrable track record in control and compliance, including detailed knowledge of Citi policies and procedures
  • Demonstrated people leadership / management
  • Proven ability to meet new challenges, assimilate new information and to influence people through maturity of approach



Skills/ Competencies:


  • Strong organisational and follow-up skills and the ability to multi-task effectively in a high-volume environment
  • Strategic Business thinker with regional experience
  • Driven, resilient and tenacious, able to apply the learning from set-backs or challenges to good effect
  • Valuing Diversity- Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions for organizational success.
  • Highly developed problem analysis and solution skills. Ability to execute against organizational priorities.
  • Leadership and management of financial/organisational demands at a regional level
  • Strong influencing skills and ability to work in an environment, which is fast evolving, and dynamic.
  • Client centric – anticipates and is responsive to the needs of clients
  • Ability to work as part of and contribute to a high performing senior management team,
  • Excellent interpersonal and communication skills
  • Strong people management skills to lead a motivated team and ability to coach and develop talent
  • Ability to create a positive culture in line with the O&T Operating principles
  • Execution focused, overcomes obstacles and minimizes bureaucracy



  • Degree in Business, Operations Management, Finance or related discipline. Advanced degree preferred.


Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.




Citi is an Equal Opportunities Employer


18 July 2019
Location: Ireland Dublin
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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