Fraud Risk Group Manager

Citibank - More jobs by this advertiser
Fraud Risk Group Manager-19025805

Job Background/Context:
The mandate of the Independent Consumer Fraud Risk Management organization is expanding to include Franchise fraud management Oversight for all products and services, covering both Internal and external fraud risks.
Given the current environment and exposure of the MY and APAC region/businesses, a right mix of experience, seniority and stature to drive business decisions and actions is required. This is a critical role in providing the Oversight support whilst maintaining credible challenge to the 1st Line processes and controls.
Job Purpose:
The role is to serve as an Independent Fraud Risk Manager for the Country Malaysia (GCB, ICG, Eo&T and KL-CSC) and support the fraud risk oversight activities for selective countries in the APAC Region.
The Global Independent Fraud Risk (GIFR) is accountable for the design and maintenance of the Citi Fraud Risk Management Policy, the Fraud Risk Management Standards (FRMS), the Fraud Risk Management Principles (FMRP) and core Fraud Risk Management operating routines.
Additionally, GIFR is accountable for independently assessing adherence to the Fraud Risk Management Policy and effectiveness of fraud risk management through the approval of core business deliverables, close and continuous engagement with the Fraud Risk Management Officers (FRMOs), and executing the Fraud Control Assurance program.
The primary responsibilities include:

  • Providing independent oversight of fraud risk management for MY Business, 1st Line Centralized Fraud Operations, KL-CSC, TTS and EO&T functions, which includes monitoring performance, testing adherence to the FRMPs, conducting independent Fraud Operational Risk reviews, assessing residual fraud risks, and recommending control enhancements
  • Providing consultancy to all Citi MY and KL-CSC businesses/entities in the management of fraud risk, including advanced analytics;
    Facilitation of the Client fraud awareness sessions in partnership with MY country and CSC stakeholders
  • Participating in various product approval committees and forums, including the review and approval for all MY country initiatives

Other responsibilities include:

  • Oversee implementation of MY-country and Centralized Fraud Operations strategy, policy and projects
  • Coordinate and manage Fraud Risk tools development, design and implementation in conjunction with the 1st Line of Defense partners
  • Assist and establish/maintain proactive fraud prevention mechanisms and fraud detection/investigation processes in the region
  • Ensure fraud losses and universal key indicators are operating within the defined Risk Appetite and Thresholds/parameters
  • Track fraud losses versus plan and counsel /review of individual countries / portfolios
  • Manage MY and APAC TTS and EO&T stakeholder relationships
  • Individual contributor with ability to assist the 1st line fraud managers on staff training
  • Raise the level of fraud awareness among country fraud officers and other LoBs
  • Work with Operational Risk and CSIS in collating and analyzing fraud trends and syndicated criminals activities

Development Value:

  • This role entails a unique opportunity for building a robust career in Fraud Risk Management with exposure to the life-cycle of all LoBs at the Franchise level with opportunities to travel and learn across the geography



  • Undergrad in Business Administration, Economics, Statistics, Econometrics, Engineering or any other computationally intensive discipline

  • Graduate degree is a plus

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience


  • 8+ years of Fraud or Risk Management, Operational Risk or Fraud Risk experience

  • Proficiency in the Consumer Bank, Commercial Bank, Treasury and Trade Services, Enterprise Operations & Technology and Global functions would be ideal 

  • Skillful understanding of digitization, analytics, fraud and operational risk management is essential

  • Thought leadership and clarity in presenting ideas to senior management

  • Understanding and management of various drivers and metrics and the impact on Citi’s P&L 


  • Core Operational Risk skills and understanding

  • Strong business drive and ability to mobilize organizational commitment and support for regional programs

  • Regulatory Risk and Compliance

  • Leadership skills and ability to deliver results, working with cross-functional and virtual teams

  • Good business understanding and working knowledge of Risk, Legal, Operations, Digital, Technology and Finance

  • Experience to operating in a remote reporting structure with minimum supervision



  • Ability to work effectively with individuals with diverse backgrounds and positions

  • Ability to work independently

  • Ability to communicate complex analytical ideas effectively and persuasively

  • Ability to influence and establish relationships with key stakeholders from remote locations

  • Able to execute credible challenge supported by facts

Functional Background:

  • Project management

  • Understanding of business, systems, processes and digital journeys and automation

Technical Skills:

  • Deep understanding of fraud risk and operational risk management framework

  • Thorough understanding of global Fraud practices and industry trends

  • Analytical mind to structurally review and assess fraud risks


27 July 2019
Location: Malaysia Corrientes Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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