Service Analyst

Citibank - More jobs by this advertiser
Service Analyst-19003852

Key responsibilities include:

  • Handling Acquiring and Issuing chargeback and liaising with Citibank outsourcing party to ensure entire dispute, retrievals, chargeback processing are processed and resolved within Association timeframe.
  • Analyze cases and mailing documents received from Acquiring bank to customer for verify
  • Review and analyze documents receive from cardholder or merchant to ensure completeness before presenting to the Acquiring or Issuing Bank.
  • Investigate and analyze escalated chargeback case to ensure prompt resolution
  • Review of A/R and Sundry A/c to ensure aged items are resolved timely
  • Compile of MIS for reporting
  • Managing various control functions like Audit, MCA, Testing etc.
  • Performing timely review of process documents and ensuring they are up to date
  • Governing and providing guidance and support to the outsourced team in India
  • Identifying process improvements/gaps to increase efficiency and control
  • Working on various other Ad hoc requests/projects as required

Competencies Required:

  • Good oral and written communication skills
  • Strong problem solving skills
  • Responsible, organized and able to multitask under pressure
  • Ability to work independently


  • University degree in Banking, Accounting and Finance with good academic record
  • 2 years of working experience in Operations covering end-to-end processes described in JD
  • Good understanding of products and accounting
  • Ability to work in a structured, high volume, time sensitive, high risk and demanding environmenGood analytical skills, positive attitude and good learning ability with great attention to detail and multitasking
  • Good interpersonal, teamwork, communication and presentation skills
  • Proficient in Microsoft Office

27 July 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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